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Frequently Asked Questions

 



What will it cost to set up a website?

The following is a list of costs that may be involved in setting up a website or online store:

  • Web hosting can range from free to $80/mth or more.
  • Domain Name Registration - visit Melbourne IT for pricing. There are many other companies who you can register domain names through. See also GoDaddy.
  • Website design and construction - can be fixed price or paid by the hour depending on the developer you choose. Masikati prices are from around $200 and are fixed price after the scope of the project has been agreed.
  • Business registration - you must have a registered Business Name to be able to use ".com.au" Domain Names. No restrictions apply to ".com" Domain Names.
  • Merchant Account set up - if you are going to accept payments via credit card you will need a Merchant Account with the Bank of your choice. Alternatively, you can open an account with Paypal which will allow your customers to pay via credit card without you having a Merchant Bank Account. Paypal charges fees depending on the type of account you open. Refer to < ahref="http://www.paypal.com">Paypal for their fee schedule.
  • Online Payment Gateway - this should not be confused with a Merchant Account. An online payment gateway allows credit card transactions on your website to be immediately cleared online. Setup of an online payment gateway account is moderately expensive and there are ongoing charges as well as transaction fees for each credit card payment that is cleared. You do not need to use an Online Payment Gateway in order to securely accept credit card transactions from the internet. All you need is your Merchant Bank Account and a method of providing the transaction details to your bank. Your bank will tell you how to do this. Some provide phone-in services, some provide software and dial up modems, where you key the transaction details and and transmit them to the bank.
  • Paid search engine submission is optional but will ensure that your website is listed in 1-2 days instead of the much longer wait involved with free submission to search engines.
  • Paid advertising is also optional but if you are not using a service like Yahoo Shopping then pay-per-click ads or priority listing in search engines is probably a good idea to give your new web business a kick-start.

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What is Web Hosting?

A Web Host refers to the company who owns/runs the computer on which your web pages are stored. You normally pay a fee for a "hosting package" which entitles you to a certain amount of disk space, an amount of traffic (page views) allowed on your site per month and often Domain Name hosting and email addresses. There are free hosting services available and many of these are quite good. The biggest differences are usually that they do not host Domain Names so you can't have the web address of your choosing and they do not guarantee the reliability and availability of their service. This is usually because free services are very popular and at times the servers get bogged down with the volume of traffic they are trying to handle.

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What are Search Engines?

Search Engines are the Number 1 way people will find your website when they do not already know your web address. Search Engines such as Google, Yahoo, MSN, Altavista etc, allow people to type in search or "key" words and based on these they display a "hit list" of results that match those key words. Each Search Engines uses different criteria to determine the order that they display matching web sites in (ranking criteria).

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How do I Register a Domain Name?

Melbourne IT and many Web Hosting companies will offer Domain Name Registration services. Registering your domain name simply reserves that name for you. It does not give you any web hosting services nor does it connect your domain name with your web site.

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How Do I Delegate My Domain Name?

Delegating a Domain Name means getting that name to point to an actual web site. Your Web Host will normally do this for you. They record your Domain Name on their Name Servers and tell the name servers exactly where on their computers your website resides. After delegation it can take a couple of days for your Domain Name information to be transmitted around the world to all of the other main Domain Name Servers. Once that happens, anyone anywhere in the world will be able to key in your Domain Name and have the contents of your web pages delivered to their browser.

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What is Redelegation?

If you already have a website and Domain Name but decide for some reason to move it to a different web host, then you will need to transfer your domain name to the new web host's name servers. The new web host will normally do this for you.

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I already have a web site but not an online store. Can I link my existing web site to an online store?

Yes, this can be done quite seamlessly. Your store developer just needs to create the store with the same page layout as the rest of your web site and place a link on the existing web site to the store component. Visitors will never notice that they move from one site to another.

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What technology do the Masikati brand online stores use?

Masikati Stores have been developed using Microsoft Access databases and ASP (Active Server Pages). Access databases will support many thousands of products. If you choose a Masikati brand online store you will need to choose a web host who supports this type of technology (usually they will use NT servers).

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If I pay for a Masikati store to be setup will the store always have to be maintained by Masikati?

No, there are many developers available with Access and ASP skills. After installation you are free to find another developer at any time. If you only intend to change product information and prices, you will be able to do that yourself and will not need a developer at all. A developer will only be needed if you wish to change the look of your store or the way in which it operates.

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Can I add products and changes prices myself with Masikati stores?

You can maintain category and product information yourself with both types of store. Try a test drive.

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What kind of statistics are provided for web page hits and sales?

Masikati brand stores provide statistics on page hits, clicktrails and referring urls. You can view the statistics available by doing a test drive of our sample store.

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Are Masikati brand stores secure?

We use a secure shopping cart package from Mal's Ecommerce. This shopping cart uses Secure Socket Layer (SSL) technology just as Yahoo Store does. Credit card information is captured using this encryption and is therefore protected for any third party intervention. Order notification emails sent to the merchant do not contain credit card information. As store owner you sign into the shopping cart Administration and enter a secure area (all transmissions are then encrypted) to retrieve full payment details including the credit card numbers.

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Why can't I find my website in Search Engines?

Search engines are a minefield! They all use different criteria for ranking your website and are prone to change the rules without notice! If you search for "web designers" you will get over 2 million hits on Google. That's a lot of competition and to expect to appear high in those rankings is very ambitious! When you choose keywords to be built into your website you need to firstly think about what words and phrases you would use to find the services or products offered, then you need to use a tool like Overture to see which search phrases people really are using. Choosing the most popular is not necessarily the right thing to do! That's like choosing "web designer" as your key phrase. It might be used a lot but it's not very specific and there is too much competition to hope to appear on the first page. Make your targeted key words more specific. "Brisbane web design" or "Yahoo web designer" for instance are far better to aim for.

Climbing higher in search engine rankings also takes time. Don't give up if the initial results are disappointing. Revise your keywords, check that your keywords are in the important areas of your web pages- ie. page titles, headings and repeated several times throughout the text. Resubmit to search engines and try again! With the slow turnaround times on free submission you should not expect the best possible results for your website ranking in under 6 months. It may take 12 months!

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How can I get my website on the first page of a search engine hit list?

Refer to our newsletter on Search Engine Optimisation.

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What are the risks of choosing a lesser known, cheaper web host?

The main risks are that you will not have 99.9% availability or the web hosting company may go out of business! That's not to say that you should forget about low-cost hosting as an option. There's nothing wrong with testing the water for 6 months or so with a low cost start. Just make sure that your web designer has a full copy of your website so that it can be moved somewhere else quickly and cleanly in the case of an emergency - or if you simply decide to upgrade for performance, space or bandwidth usage reasons. And then of course, it may prove to be a great success and you won't move anywhere!

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Can I build my own web site?

Websites which do not encompass online stores can be built using excellent tools such as Macromedia Dreamweaver and Microsoft Frontpage. What a web developer offers, is their graphic design skill, their time (freeing you up for other aspects of your business) and the benefit of their experience with the internet.

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Many websites have "Flash" animations - how many people really have the Flash plugin and if my website uses animation will I prevent some people from accessing my website?

Most people do have the Flash plugin but not all. The best approach to using an animation is to ensure that any information contained within it is accessible via standard web pages as well. 

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Contact     
Robyn Cockburn
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